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Assertiveness Skills

Assertiveness Skills are crucial to professional development, as well as other aspects of life. Some of these skills include asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn to how to be truly assertive.


Learning Outcomes
  • Learn what it means to be assertive
  • Recognise the assertiveness continuum
  • Identify personal blocks to assertiveness
  • Demonstrate assertive language and behaviours
  • Know how to avoid using language and behaviours that are not assertive
  • Discover how to use assertive behaviours in everyday situations
“Choose to be pro-active, assertive and 
self-defining.” 
― Bryant McGill,


This online Course is
Immediate Availability


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Course Contents

Module One: Understanding Assertiveness
Course Objectives
Self-Assessment
Definition of Assertiveness
The Assertiveness Continuum
Blocks to Assertiveness
Foundations of Assertiveness

Module Two: Assertive Behaviours and Language
Assertive Language
Assertive Behaviours
Putting It Together

Module Three: Non-Assertive Behaviors and Language
Passive Language and Behaviors
Passive-Aggressive Language and Behaviors
Aggressive Language and Behaviors
Recognizing Non-Assertive Behaviors

Module Four: Straight Talk in Any Situation
Saying No
Handling Conflict Assertively
Handling Criticism Assertively
Dealing with a Boss or Person in Power

Module Five : Case Study 
Learning Review Case Study 

Module Exercises
At the end of each module the student is provided 
with coursework for completion

Course Final Exam
To achieve certification the student most achieve 
a 65% Grade in the Final Exam 

 


Picture
Course Certification 
We award every participant who successfully completes our course final exam an Irish Institute for Management Development (IIMD) Certificate of Completion, acknowledging their participation and completion in one of our courses. 

Many of our courses are provided under license from HRDQ who have been a trusted developer and publisher of experiential HR training and development resources for more than 30 years. Their client list includes Harvard University, MIT, FedEx, Intel, McDonald's, Toyota, Princeton University, Coca-Cola, American Express, U.S. Air Force, Weight Watchers, American Red Cross, Pfizer, Levi Strauss & Co., British Airways and many more. 

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  • HOME
    • About IIMD Business School
  • Business
    • Code of Conduct
    • Customer Loyalty
    • Building a Successful Team
    • Business Ethics
    • Business Etiquette and Professionalism
    • Coaching Performance
    • Communicating Organizational Change
    • Conducting Feedback
    • Data Warehousing
    • Day-to-Day Leading
    • Defining Leadership
    • Effective Meetings
    • Email Essentials
    • Employee Engagement
    • Finding Work-Life Balance
    • Leadership Communication
    • Leading an Organization
    • Leveraging Technology
    • Management Essentials
    • Managing Change
    • Managers And Leaders
    • Memory Improvement
    • Powerful Presentations
    • The Procedures of Successful Managers
    • Setting Organizational Goals
    • Strategic Brand Management
    • Strategic Sales for Account Managers
    • Quality Awareness
  • Personal
    • Administrative Assistant
    • The Art of Team Building
    • Project Management
    • Time Management
    • Retail Management
    • The Art of Negotiation
    • Interpersonal Communication
    • Public Speaking
    • Conflict Management
    • The Art of Motivation
    • Business Plan Writing
    • Operating a Business
    • Small Business Management
    • Sales Management
    • Customer Service
    • Marketing Principles
    • Marketing Strategies
    • HR Management
    • Strategic Staffing
  • Computer
    • Microsoft Office 2016 >
      • Microsoft Excel 2016 Introduction
      • Microsoft Excel 2016 Advanced
      • Microsoft Word 2016 Introduction
      • Microsoft Word 2016 Advanced
      • Microsoft PowerPoint 2016 Introduction
      • Microsoft PowerPoint 2016 Advanced
      • Microsoft Outlook 2016 Introduction
      • Microsoft Outlook 2016 Advanced
      • Microsoft Project 2016 Introduction
      • Microsoft Project 2016 Advanced
      • Microsoft Visio 2016 Introduction
      • Microsoft Visio 2016 Advanced
    • Microsoft Office 2013 >
      • Microsoft Excel 2013 Introduction
      • Microsoft Excel 2013 Advanced
      • Microsoft Word 2013 Introduction
      • Microsoft Word 2013 Advanced
      • Microsoft PowerPoint 2013 Introduction
      • Microsoft PowerPoint 2013 Advanced
      • Microsoft Outlook 2013 Introduction >
        • Microsoft Outlook 2013 Advanced
      • Microsoft Access 2013 Introduction >
        • Microsoft Access 2013 Advanced
      • Microsoft Project 2013 Introduction >
        • Microsoft Project 2013 Advanced
      • Microsoft Visio 2013 Introduction >
        • Microsoft Visio 2013 Advanced
    • Microsoft Office 2010 >
      • Microsoft Excel 2010 Introduction
      • Microsoft Excel 2010 New Features
      • Microsoft Excel 2010 Advanced
      • Microsoft Word 2010 Introduction
      • Microsoft Word 2010 New Features
      • Microsoft Word 2010 Advanced
      • Microsoft PowerPoint 2010 Introduction
      • Microsoft PowerPoint 2010 New Features
      • Microsoft PowerPoint 2010 Advanced
      • Microsoft Outlook 2010 Introduction
      • Microsoft Outlook 2010 New Features
      • Microsoft Outlook 2010 Advanced
      • Microsoft Access 2010 Introduction
      • Microsoft Access 2010 New Features
      • Microsoft Access 2010 Advanced
    • Adobe Creative Cloud >
      • Adobe CC Introduction
      • Photoshop CC Introduction
      • Photoshop CC Advanced
      • Illustrator CC Introduction
      • Illustrator CC Advanced
      • InDesign CC Introduction
      • InDesign CC Advanced
      • Dreamweaver CC Introduction
  • Banking
    • Corporate Governance
    • Risk Management: Identifying Risks
    • Cash Management
    • Investments
    • Treasury Risk Management
    • Treasury Department Fundamentals
    • Signature Verification and Forgery
  • Blog
  • Contact
  • Login