Improve your sales skills. Perfect your presentation skills, & learn how to effectively negotiate and communicate within a sales environment
Working within sales can be a challenge at times. Fortunately all sales skills are within anyone's reach. At iiMD we know that Successful selling is a process that you can learn. This intensive 12 module course is designed to show you the building blocks that make a successful sales person who can achieve goals month on month.
Sales/Product Presentation Skills
This skill is an absolute must have for those looking to close sales by presentation, online meeting or demonstration. Weather you are in Business development, On the road sales or even a CEO! you need to know how to effectively present your product to potential clients to maximise impact and leave no question in the mind of the attendees. People buy from people, it's proven. in this course we show you how make your product and more inportantly yourself as presentable as possible
Selling Essentials: Coaching for Performance
Ask any manager about sales coaching, and you’re likely to see them roll their eyes in response. Why? Because most managers claim they don’t have the time, the skills, the patience, or the need to do it. But in reality, creating a coaching culture will fundamentally change the way business is done. It will enable your organization to develop the potential of its sales team, retain its top performers, and multiply sales. And guess what? Coaching doesn’t involve hours of classroom time, role playing, or a three-day retreat at a faraway conference centre. In fact, it’s not that at all. Coaching is about building a trust-based relationship that’s focused on mutual growth, a little know-how about personal style, the ability to be flexible and knowing when to seize everyday moments as learning opportunities.
- Understand what the term “coaching” means in a professional setting
- Comprehend the importance of effective coaching and feedback
- Know your strengths and areas for improvement as a coach
- Be able to describe the challenges of coaching
- Understand and apply a 3-step coaching model
- Demonstrate the best practices for giving feedback
Customer Service Over the Phone
In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.
Effective Negotiation Skills
Most inexperienced negotiators remain so focused on their position they ignore creative solutions that would meet their underlying interests. This program helps you identify and analyse your needs and expectations in negotiation. It teaches you how to successfully get from where you are to where you want to be with negotiable proposals and mutually beneficial counter-proposals
Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and the understanding that individuals need to be truly assertive.
- Learn what it means to be assertive
- Recognize the assertiveness continuum
- Identify personal blocks to assertiveness
- Demonstrate assertive language and behaviours
- Know how to avoid using language and behaviours that are not assertive
- Discover how to use assertive behaviours in everyday situations