Influencing and Persuasion
The purpose of this training is to teach people the skills they need so that others will want to grant them the power to affect outcomes. Our approach is to teach someone how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognise others’ needs and support them in meeting their needs while meeting their own as well (“win-win”). The training concludes with emphasising the qualities that influential people have and gives the participants an opportunity to assess themselves in these areas.
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Learning Outcomes
Successful completion of this course will increase your knowledge and ability to:
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The key to successful leadership today is influence, not authority. Course Content
Module One: Building Rapport Definition of influencing What is influence? What is persuasion? How are they different from manipulation? How do you know when you've influenced someone? Module Two: Building Rapport & Identifying Communication Filters Building rapport Skills to improve understanding Areas of differences Communication behaviours Gender Module Three: Recognising Communication Styles Communication styles self-assessment Understanding communication styles Bring your type to life Recognising styles and behaviors Module Four: Conflict Resolution Skills Misunderstandings and disagreements Defensiveness and provocation in communication Maintaining your composure Steps for resolving conflict Stretching in your style Module Five: Recipe for Success Power and influence The art of influencing others Likeability Reciprocity Credibility Composure Commitment Module Six: Case Study Learning Review Case Study Module Exercises At the end of each module the student is provided with coursework for completion Course Final Exam To achieve certification the student most achieve a 65% Grade in the Final Exam |
Course Certification
We award every participant who successfully completes our course final exam an Irish Institute for Management Development (IIMD) Certificate of Completion, acknowledging their participation and completion in one of our courses.
Many of our courses are provided under license from HRDQ who have been a trusted developer and publisher of experiential HR training and development resources for more than 30 years. Their client list includes Harvard University, MIT, FedEx, Intel, McDonald's, Toyota, Princeton University, Coca-Cola, American Express, U.S. Air Force, Weight Watchers, American Red Cross, Pfizer, Levi Strauss & Co., British Airways and many more.
We award every participant who successfully completes our course final exam an Irish Institute for Management Development (IIMD) Certificate of Completion, acknowledging their participation and completion in one of our courses.
Many of our courses are provided under license from HRDQ who have been a trusted developer and publisher of experiential HR training and development resources for more than 30 years. Their client list includes Harvard University, MIT, FedEx, Intel, McDonald's, Toyota, Princeton University, Coca-Cola, American Express, U.S. Air Force, Weight Watchers, American Red Cross, Pfizer, Levi Strauss & Co., British Airways and many more.
