IIMD IRISH INSTITUTE FOR MANAGEMENT DEVELOPMENT
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Influencing and Persuasion 

The purpose of this training is to teach people the skills they need so that others will want to grant them the power to affect outcomes. Our approach is to teach someone how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognise others’ needs and support them in meeting their needs while meeting their own as well (“win-win”). The training concludes with emphasising the qualities that influential people have and gives the participants an opportunity to assess themselves in these areas.

Learning Outcomes 
Successful completion of this course will increase your knowledge and ability to:

  • Build rapport and develop genuine relationships
  • Improve communication skills, including verbal and nonverbal messages, to be more effective with others
  • Recognise common barriers to communication
  • Understand and use communication styles to tailor your communications
  • Resolve conflicts

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The key to successful leadership today is influence, not authority.

- Ken Blanchard
. an American author and management expert. 

This online Course is
Immediate Availability

Buy online Now  €129

Course Content 

Module One: Building Rapport
Definition of influencing
What is influence?
What is persuasion?
How are they different from manipulation?
How do you know when you've influenced someone?  

Module Two: Building Rapport & Identifying Communication Filters
Building rapport
Skills to improve understanding
Areas of differences
Communication behaviours
Gender

Module Three: Recognising Communication Styles
Communication styles self-assessment
Understanding communication styles
Bring your type to life
Recognising styles and behaviors

Module Four: Conflict Resolution Skills
Misunderstandings and disagreements
Defensiveness and provocation in communication
Maintaining your composure
Steps for resolving conflict
Stretching in your style

Module Five: Recipe for Success
Power and influence
The art of influencing others
Likeability
Reciprocity
Credibility
Composure
Commitment

Module Six: Case Study 
Learning Review Case Study 

Module Exercises
At the end of each module the student is provided 
with coursework for completion

Course Final Exam
To achieve certification the student most 
achieve a 65% Grade in the Final Exam 


Picture
Course Certification 
We award every participant who successfully completes our course final exam an Irish Institute for Management Development (IIMD) Certificate of Completion, acknowledging their participation and completion in one of our courses. 

Many of our courses are provided under license from HRDQ who have been a trusted developer and publisher of experiential HR training and development resources for more than 30 years. Their client list includes Harvard University, MIT, FedEx, Intel, McDonald's, Toyota, Princeton University, Coca-Cola, American Express, U.S. Air Force, Weight Watchers, American Red Cross, Pfizer, Levi Strauss & Co., British Airways and many more. 

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  • HOME
    • About IIMD Business School
  • Business
    • Code of Conduct
    • Customer Loyalty
    • Building a Successful Team
    • Business Ethics
    • Business Etiquette and Professionalism
    • Coaching Performance
    • Communicating Organizational Change
    • Conducting Feedback
    • Data Warehousing
    • Day-to-Day Leading
    • Defining Leadership
    • Effective Meetings
    • Email Essentials
    • Employee Engagement
    • Finding Work-Life Balance
    • Leadership Communication
    • Leading an Organization
    • Leveraging Technology
    • Management Essentials
    • Managing Change
    • Managers And Leaders
    • Memory Improvement
    • Powerful Presentations
    • The Procedures of Successful Managers
    • Setting Organizational Goals
    • Strategic Brand Management
    • Strategic Sales for Account Managers
    • Quality Awareness
  • Personal
    • Administrative Assistant
    • The Art of Team Building
    • Project Management
    • Time Management
    • Retail Management
    • The Art of Negotiation
    • Interpersonal Communication
    • Public Speaking
    • Conflict Management
    • The Art of Motivation
    • Business Plan Writing
    • Operating a Business
    • Small Business Management
    • Sales Management
    • Customer Service
    • Marketing Principles
    • Marketing Strategies
    • HR Management
    • Strategic Staffing
  • Computer
    • Microsoft Office 2016 >
      • Microsoft Excel 2016 Introduction
      • Microsoft Excel 2016 Advanced
      • Microsoft Word 2016 Introduction
      • Microsoft Word 2016 Advanced
      • Microsoft PowerPoint 2016 Introduction
      • Microsoft PowerPoint 2016 Advanced
      • Microsoft Outlook 2016 Introduction
      • Microsoft Outlook 2016 Advanced
      • Microsoft Project 2016 Introduction
      • Microsoft Project 2016 Advanced
      • Microsoft Visio 2016 Introduction
      • Microsoft Visio 2016 Advanced
    • Microsoft Office 2013 >
      • Microsoft Excel 2013 Introduction
      • Microsoft Excel 2013 Advanced
      • Microsoft Word 2013 Introduction
      • Microsoft Word 2013 Advanced
      • Microsoft PowerPoint 2013 Introduction
      • Microsoft PowerPoint 2013 Advanced
      • Microsoft Outlook 2013 Introduction >
        • Microsoft Outlook 2013 Advanced
      • Microsoft Access 2013 Introduction >
        • Microsoft Access 2013 Advanced
      • Microsoft Project 2013 Introduction >
        • Microsoft Project 2013 Advanced
      • Microsoft Visio 2013 Introduction >
        • Microsoft Visio 2013 Advanced
    • Microsoft Office 2010 >
      • Microsoft Excel 2010 Introduction
      • Microsoft Excel 2010 New Features
      • Microsoft Excel 2010 Advanced
      • Microsoft Word 2010 Introduction
      • Microsoft Word 2010 New Features
      • Microsoft Word 2010 Advanced
      • Microsoft PowerPoint 2010 Introduction
      • Microsoft PowerPoint 2010 New Features
      • Microsoft PowerPoint 2010 Advanced
      • Microsoft Outlook 2010 Introduction
      • Microsoft Outlook 2010 New Features
      • Microsoft Outlook 2010 Advanced
      • Microsoft Access 2010 Introduction
      • Microsoft Access 2010 New Features
      • Microsoft Access 2010 Advanced
    • Adobe Creative Cloud >
      • Adobe CC Introduction
      • Photoshop CC Introduction
      • Photoshop CC Advanced
      • Illustrator CC Introduction
      • Illustrator CC Advanced
      • InDesign CC Introduction
      • InDesign CC Advanced
      • Dreamweaver CC Introduction
  • Banking
    • Corporate Governance
    • Risk Management: Identifying Risks
    • Cash Management
    • Investments
    • Treasury Risk Management
    • Treasury Department Fundamentals
    • Signature Verification and Forgery
  • Blog
  • Contact
  • Login